Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Greater Manchester Combined Authority: building an integrated skills and work system

Greater Manchester Combined Authority aims to create an integrated education, skills and work system, supporting partners to deliver services and programmes that help people progress in life and in work, enabling businesses and the city to thrive.

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London Borough of Lewisham: Working with partners to address food poverty

The London borough of Lewisham is making tackling food poverty a priority in the recovery from the pandemic.

Cleveland victim care pathway

The Cleveland region has formed a robust response to modern slavery through the creation of its Anti-Slavery network in 2018, which has seen key partners collaborate on actions to prevent, identify, and ultimately end human trafficking and modern slavery.

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Humberside emergency bed protocol

The councils in the Humberside area have developed an emergency housing protocol to provide accommodation for victims of modern slavery in the period before they enter the National Referral Mechanism (NRM).

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Supporting modern slavery victims through homelessness services at Westminster City Council

This protocol is backed up by the development of a multi-agency case conference (MACC) approach to supporting victims of modern slavery identified through homelessness services. Last year, the approach was supplemented through the creation of a dedicated navigator post, based in The Passage, to support victims.

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Telford & Wrekin Council: How the council delivered communications during a SEND inspection

In March 2023, Telford & Wrekin Council received notification of an impending Special Educational Needs and Disabilities (SEND) inspection. This case study explores how the council turned a potentially high-pressure situation into a showcase of collaboration, clarity, and confidence and how communication played a vital role at every stage.

BMB: Recruiting overseas for social care providers in England

BMB is a family-run recruitment agency listed in the DHSC code of practice.

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Banbury Heights Nursing Home: Recruiting overseas for social care providers in England

Banbury Heights Nursing Home has been recruiting overseas nurses since 2003. We spoke to Charles Taylor from Banbury Heights about his experience of overseas recruitment. In 2021 recruitment expanded to include senior carers and since then Banbury Heights have sponsored 18 senior carers over three sites. With 150 employees this represents 12 per cent of the workforce.

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Wokingham: How recovery college is providing universal support to adults

Wokingham Borough Council has set up a free mental health and wellbeing service which offers a range of courses and workshops people can utilise to encourage them to become experts in their own self-care.

Clifton Homecare: Recruiting overseas for social care providers in England

The end to end process from applying for a sponsor licence to securing a person in post, in the UK took a long time. The process was started in July and the recruits didn’t arrive until January so it’s important to forward plan and allow time for overseas recruitment to happen.

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