Innovation in local government is about improving the lives of the people in our
communities. Browse through our case studies to see the many innovative programmes councils are involved
in.
OSCAR (Orchestrated Service & Citizen AI Router) is a vendor agnostic, strength-based framework designed to provide a single digital front door for local government services.
Growing backlogs, tightening deadlines, staffing pressures and a national push to accelerate house building mean that officers in Local Planning Authorities are under increasing levels of pressure. To address these pressures, Leeds City Council collaborated with Xylo for over six months, to co-design, test and launch Xylo Core, an AI workspace that is designed to help planning officers do their best work.
In August 2024, Bradford Council, along with Norfolk and West Northamptonshire Councils, partnered with CC2i and Bullet AI to collaboratively co-produce and pilot a new Adult Social Care (ASC) front door solution using AI Digital Assistants. This approach has been live with all three collaborating councils for six months and is now a product called AIDA.
Nine months after Tewkesbury Borough Council was subject to a cyber security incident, the LGA interviewed nine key members of staff at the council to draw out their experiences and compiled these into this case study.
The London Office of Technology and Innovation (LOTI) created a unified dashboard for EV charge point data, enabling secure, standardised sharing and analysis across London boroughs.
South Cambridgeshire District Council's Transformation team, driven by the vision to continuously enhance services for residents, has initiated the phased implementation of an AI-powered solution within their contact centre.
Birmingham City Council established the ‘Foundry’ to accelerate digital transformation and help the council close its budget gap whilst building digital skills and capability.