Case studies

This case study explores Buckinghamshire's journey with Copilot, highlighting the positive outcomes, challenges encountered, and lessons learned.

Barnsley Council, through a strategic partnership with Microsoft, have implemented Microsoft Copilot on a large scale.

During 2023 to 2024, self-access technology was installed across Sutton’s libraries, extending opening hours by 63 per cent and enabling the council to keep all its eight libraries open. Self-access is popular with customers.

Transport for West Midlands successfully conducted a proof-of-concept pilot with VivaCity to detect near-miss road collisions.

Wigan Council's adult social care (ASC) team, in partnership with Agilisys Transform, has co-developed a suite of AI-powered tools designed to streamline back-office processes and enhance the efficiency of social care delivery.

Peterborough City Council has developed an innovative AI assistant, 'Hey Geraldine', designed to support social workers and social care staff.

These four case studies identify how barriers can be broken down by addressing cultural expectations and outcomes in systems, by focusing on partnerships, including strong delivery partnerships, by focusing on standards and expectations and by focusing on relationships that make everybody feel a part of something.

In Greater Manchester, system leaders are committed to making a difference in the experience of dementia and delirium. Dementia United is Greater Manchester Integrated Care Partnership’s programme for dementia which also includes the Delirium Programme.