Case studies

The IAM form, a patient held record that can be changed, added to and enhanced as needs change, is an opportunity for patients to consider their own strengths, resources as well as their health and social care needs. This example of how local areas are working to implement overall system change forms part of our care and health improvement digital and information resource.

Health and care leaders worked with the voluntary and community sector by investing £20,000 to support the sector to build its information sharing capability to achieve compliance and facilitate further information sharing and social prescribing. This example of how local areas are working to implement overall system change forms part of our care and health improvement digital and information resource.

Our Deane Helpline is a service which has been providing a lifeline and response package to people for over 30 years, along with associated monitoring of Lifeline alarms across the South West. Its purpose is to support people to live as independently as possible within their own homes and to prolong their quality of life.

In tackling teenage pregnancy, Cornwall Council has taken a holistic approach.

Although Gedling Borough Council had run resident satisfaction surveys for a number of years, the council decided to strengthen its face-to-face engagement with residents to help teams develop more customer-centred service plans and get a deeper insight into the needs of local people.

School admissions offer days are among the busiest for the council, with almost 3000 calls received on one day in 2016. With only 18 contact centre staff to answer them, Birmingham City Council needed new ways to provide information to parents.

Family Safeguarding Teams are multi-agency teams that work with child protection and child in need cases. The Family Safeguarding project allows adult specialists and social workers to focus on direct, relationship-based therapeutic work.

Transport for West Midlands are working with a technology provider to investigate ways they can make travelling across the regime in different types of transport a seamless experience.

The Healthy Minds Lincolnshire Service is a partnership to support emotional wellbeing needs of young people, focusing on early intervention, promoting resilience and the prevention of emotional wellbeing concerns escalating to mental health issues.

With agencies across Sefton recognising the need to involve the public on key issues, it was important to find a way to coordinate and consolidate the work.