Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Capitalising on council assets: How Colchester is competing via ultrafast broadband

Colchester Borough Council has utilised its own CCTV network to deploy a fibre broadband network across its city centre for less than 10% of the cost of installing it from scratch.

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Suffolk library service

Suffolk’s library service is provided by an industrial and provident society, with Suffolk County Council’s role as expert commissioner.

Enabling families to play a central role in developing, delivering and accessing support

Herefordshire Council worked to support Leominster community to develop responses for people engaged with adult social care and families facing crisis.

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Cheshire West and Chester Council – Communicating difficult change messages

Faced with the need to downsize to ease financial pressures, Cheshire West and Chester Council had a challenge on its hands. How best to communicate potentially controversial changes without losing employees’ trust and support.

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West Sussex County Council – Communicating with ‘one voice’

When a new chief executive arrived at West Sussex County Council he brought with him a passion for refocusing the council’s internal communications activities. Communications account manager Helen Card explains how they worked together to achieve his ambitions for the organisation.

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Digitising the collection of Bristol Culture, the city council's art and culture service

Bristol’s museums and galleries have a combined collection of more than two million items. When the council began its three-year digitisation programme, 95 per cent of them were not yet fully catalogued or photographed.

Identifying and providing early help to pre-school children and their families

Staffordshire Council is developing effective ways to identify pre-school children sufficiently early and to engage their families with effective support, inspiration and practical help.

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Unawards 2016 winner – Best use of video – London Borough of Camden – Know you’re not alone domestic violence campaign

With official figures for England and Wales revealing that one in four women and one in six men will experience domestic violence in their lifetime, Camden Council decided to create the ‘know you’re not alone’ campaign to raise awareness and help their communities access vital support services. Communications Lead Lorna Gott explains what they did and the important role that video played in delivering their message.

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Health visiting: Royal Borough of Windsor and Maidenhead

This case study forms part of a children's public health transfer resource. On 1 August 2017, the council transferred all of its children’s services to a community interest company owned by the council and two other local authorities.  

Wyre Council: communicating during Storm Desmond

When Storm Desmond hit the North of England in 2015 it flooded around 100 properties in Wyre. Senior Communications Officer Stephanie Collinson explains how the council delivered much needed communications support to a community in crisis.

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