Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Case study: Lambeth Living Well

The Lambeth Living Well Collaborative was established in 2010 and is a platform of partners aiming to radically improve the outcomes experienced by people with severe and enduring mental health problems. It involves citizens, mental health service users, peer supporters, commissioners, the voluntary sector, and health and social care staff.

Customer-led transformation case studies

The complete list of customer led transformation case studies.

Common online ‘book and pay' facility

Breckland Council in Norfolk and South Holland District Council in Lincolnshire have a shared management model and have jointly launched a comprehensive transformation programme that includes an important work stream on digitalisation.

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Understanding and implementing effective channel shift

The research underlined how a nuanced approach is required and led to the production of a channel shift toolkit. The research findings underpin the borough's channel shift implementation strategy.

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Dorset Local Resilience Forum

When a major incident occurs, for example a flood or a terrorist attack, a range of public and private sector organisations in the location affected, must work together in order to protect human life, support the continuity of everyday activity, restore disrupted services and uphold the rule of law.

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Bath and North East Somerset Council – improving voter engagement with video and digital communication

With a local referendum in early 2016, a Police and Crime Commissioner election, and the EU referendum on the cards, Bath and North East Somerset Council wanted to try new communications techniques to increase voter engagement. This case study forms part of our social media strategy resource.

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Helping older people maintain their independence

West Suffolk Council and its partners were keen to better understand each services pressures, targets and objectives for its older residents.

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Redesigning preventative services for childhood obesity

South Norfolk District Council was part of the East of England Design in the Public Sector programme focusing on redesigning preventative services for childhood obesity.

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Dorset County and Districts digital renewal

However, the partners recognised that modern design approaches and technologies offered them new opportunities to give customers a much better digital experience while reducing costs.

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Town centre regeneration | Bedford and Bedfordshire, Transforming Bedford

Region: Central Theme: Regeneration, Integrated Public Services, Housing (in OPE)

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