Case studies

The Dorset Councils Partnership needed to ensure that they were not only gaining best value from current commercial and income activities but investigating and investing into future possibilities and opportunities.

By using behavioural insights, Croydon Council increased the number of tenants repaying overpaid Housing Benefit as well as the overall amount repaid.

Medway Council increased council tax collection rates by using behaviourally-informed reminder letters.

In 2015-17, the Healthy London Partnership teamed up with Uscreates to work with three London boroughs (Haringey, Hackney and Tower Hamlets) to research and develop social interventions to address the growing levels of childhood obesity.

A shared service maintaining and enhancing local independent professional regulation.

Dacorum Borough Council moved its Council Tax registration process from paper-based to online, and in the process used behavioural insights to redesign the layout and wording of the applications.

Essex County Council processed the vast majority of Blue Badge renewals in paper, causing significant additional cost compared to online renewals. By using behavioural insights and making small changes to the renewal letter, the number of paper renewals was reduced by almost one-fifth.

With the budgetary pressures of recent years the drive to generate revenue and commercialise council operations has become ever more pressing.

Explore is a mutual organisation which runs library services on behalf of the City of York Council.

Aylesbury Vale District Council is looking for ways to grow their way out of financial challenges as part of an integrated programme of service innovation, investment and change, called the New Business Model.