Case studies

In April 2017 Doncaster Council was hit by a cyber-attack. This case study provides a summary of events and how the organisation successfully managed the incident.

Collaborative Change, Capita and 10 social housing providers across the UK worked together to explore how behavioural insights and ‘nudge’-style interventions could maximise income collection and reduce rent arrears.

The programme helped Harrow through a learning curve around commercial property investment that would have taken much longer without the LGA Productivity Experts Programme.

Medway Council worked with the Behavioural Insights Team to increase the number of council tax payers signed up to direct debit.

The Royal Borough of Greenwich used behavioural insights to on the streets of Woolwich following the London riots of 2011.

The London Borough of Croydon designed a behavioural solution to help encourage the uptake of alternative pathways to finding accommodation.

Greater Manchester Combined Authority worked with the Behavioural Insights Team to improve the client consent process for its Working Well employment support programme.

Tewkesbury Borough Council used behavioural insights to improve the provision of its revenue and benefits service.

In 2012 Chiltern District Council and South Bucks District Council made a commitment to make progress together and put in place a shared senior management team to create savings, improve resilience and provide better services to the public. 

The project was established to create an internal commercial thinking training programme to demonstrate how commercial skills might be utilised to review and develop a range of council services.