Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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All together now: Transforming support, visibility and belonging for Service children in North Yorkshire

This case study demonstrates how a single, dedicated role can act as a catalyst for system-wide change—ensuring Service children are not only supported, but recognised, connected and able to thrive.

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Bradford Council: Supporting the ASC front door with AI digital assistants

In August 2024, Bradford Council, along with Norfolk and West Northamptonshire Councils, partnered with CC2i and Bullet AI to collaboratively co-produce and pilot a new Adult Social Care (ASC) front door solution using AI Digital Assistants. This approach has been live with all three collaborating councils for six months and is now a product called AIDA.

Community First: A vaccine success story from the potteries

Stoke-on-Trent City Council, working closely with the NHS Targeted Vaccination Team and locally trusted organisations, engaged with target communities to improve uptake of the measles, mumps and rubella (MMR) vaccine.

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Leeds City Council: Growing your own social workers and occupational therapists

This case study, which forms part of the resource, What good looks like in the retention of regulated professionals, shows how visible senior leadership, professional credibility and structured career pathways support retention in high-pressure statutory roles at Leeds City Council.

View allAdult social care articles

Moving towards a holistic view of performance: Westminster City Council

This case study outlines how Westminster City Council is moving towards a more holistic view of performance, including value for money and risk.

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View all Performance management articles

Building a new council: HR lessons from North Yorkshire’s transformation

On 1 April 2023, North Yorkshire Council (NYC) officially came into being: an ambitious union of seven district and borough councils with one county council.

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ShowerBox: London Borough of Barking and Dagenham

A unique partnership between London Borough of Barking and Dagenham, Barking Churches Unite, award-winning charity ShowerBox and NHS North East London, ShowerBox Barking is the first permanent dedicated shower facility for people experiencing homelessness.

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The implementation of Optimal Handed Care across Manchester City Council

Manchester had previously trialled a single-handed care initiative, but it had not achieved lasting success and eventually lost momentum.

Barking and Dagenham Council: ShowerBox

ShowerBox Barking is the first permanent, dedicated, shower facility for people experiencing homelessness. It provides hot showers, clean underwear, respite and refreshments to promote better hygiene and health.

Feel Good in the Forest: working with Havering Council and Gateshead Council

Feel Good in the Forest is a social prescribing initiative from Forestry England and Sport England, designed to support people with mild to moderate health conditions through nature-based activities. It is delivered at four forests including Chopwell Wood, Gateshead, and Thames Chase, London. It helps local communities improve their wellbeing by engaging with nature and physical activity. Forestry England has worked with Havering Council and Gateshead Council to help address local population health need, support the delivery of strategic priorities and connect more people with nature for their wellbeing.