Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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A school-led model bringing together education, health, housing and family support across Westminster

Queen’s Park Family Hub is one of three family hubs in the City of Westminster. Each hub has different leadership arrangements, which reflect the communities they each serve whilst the underpinning governance arrangements are the same. The integration of services at place are seen as vital in all of the hubs and this is strengthened by a local integrated leadership team around each hub.

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The Net Zero Innovation Programme: a method case study

Between 2020 and 2023, UCL and the Local Government Association ran an online programme that brought together local authority staff and university researchers to work together on local net zero challenges.

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Exploring AI in the West Oxfordshire communications team

ran a project to explore how AI could help build capacity and better deliver its work.

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Birmingham City Council: the Foundry

Birmingham City Council established the ‘Foundry’ to accelerate digital transformation and help the council close its budget gap whilst building digital skills and capability. 

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How Buckinghamshire Council supports its middle leaders in adult social care

This case study is part of the resource: Leading from the Middle: a learning and development hub for council employed middle leaders in adult social care.

Buckinghamshire Council: Early adoption of Microsoft Copilot

This case study explores Buckinghamshire's journey with Copilot, highlighting the positive outcomes, challenges encountered, and lessons learned.

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Transforming Sutton Council’s libraries offer

During 2023 to 2024, self-access technology was installed across Sutton’s libraries, extending opening hours by 63 per cent and enabling the council to keep all its eight libraries open. Self-access is popular with customers.

Cumberland Council and Westmorland and Furness Council: Shining a light on the superpowers of adults with disabilities and long-term health conditions

Run by and for Disabled staff, SHINE was set up as a disability staff network creating a safe space for Disabled staff and those with long-term health conditions, all driven by personal experiences. Advocating for the Social Model of Disability, SHINE has been able to create meaningful change across Cumbria County Council, now split into Westmorland and Furness, and Cumberland Council.

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Bringing the shared workforce priorities into strategic and operation workforce thinking on the Isle of Wight

The Isle of Wight is a county of two halves. In the summer the island is very busy with a large influx of tourists. In the winter it is very quiet. For people working in social care on the island it can be quite hard to not bump into people you are supporting in a range of non-support environments.

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London Borough of Haringey: putting good governance at the heart of council improvement

Senior leaders share an understanding that good governance is essential for achieving improvement and transformation and demonstrate this through their interactions with all levels of the organisation.