Case studies

Nottinghamshire County Council quickly responded to the economic, health and well-being impact of the pandemic in three main ways: convening partners to provide coherent recovery responses, bidding for funding, driving digital delivery and working with partners to protect apprenticeships and vulnerable young people.

Social workers in Bradford are taking part in the Promote the Vote campaign in the run up to local and mayoral elections on May 6th.

The aims of the SCDIA Digital Discharge to Assess project were to develop a cloud-based case management system that did not depend on a single IT partner or supplier; allow users (with appropriate permissions) to capture, update, track, and report on data about a person’s journey through the Discharge to Assess process; create a ‘single version of the truth’, with a raft of associated patient benefits and service efficiencies.

This case study is an example of the practical use of asset-based approaches in communities.

This case study is an example of the practical use of asset-based approaches in communities.

Archive staff in Gloucestershire worked quickly, using their specialist professional archive skills to set up a system which enabled the scanning and sending of physical post to staff working from home.

Libraries faced an unprecedented demand for their services during lockdown. Libraries Connected estimate that libraries made 5 million additional digital loans and loaned 3.5 million more e-books than usual in this period.

This project has enabled a successful channel shift to deliver a flexible service 24/7/365. This delivers a more convenient option to alleviate traffic away from traditional housing options services. The model offers one main consolidated referral route giving customers an efficient and effective way to engage with their local authority.

This project has had to pivot products from one back office system to a new overhauled alternative. This refocused approach provided the team with a solid foundation of experience and resource that will now be embedded in the change programme of the housing IT system. The department will now benefit from the work carried out by the team as the housing system innovates over the upcoming year.

The key learning from the Reading work has been the power and potential of locally relevant data (as opposed to broad UK data) to create a shared understanding of the challenge and stimulate joint action.