Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Understanding and implementing effective channel shift

The research underlined how a nuanced approach is required and led to the production of a channel shift toolkit. The research findings underpin the borough's channel shift implementation strategy.

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Dorset Local Resilience Forum

When a major incident occurs, for example a flood or a terrorist attack, a range of public and private sector organisations in the location affected, must work together in order to protect human life, support the continuity of everyday activity, restore disrupted services and uphold the rule of law.

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The evolution of a neighbourhood management service

London Borough of Barking and Dagenham This article is the first in a series that will follow the progress made by the London Borough of Barking and Dagenham towards a new, borough-wide neighbourhood management (NM) service.

View allPublic service reform articles