Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Using the UPRN to identify vulnerable individuals and provide support during the pandemic in Barnsley Council

At the onset of the pandemic Barnsley Metropolitan Borough Council wanted to take a proactive approach to support members of its community. The council opted to build a Vulnerability Index.

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Worcestershire County Council predicts longer-term care needs using UPRNs

Worcestershire County Council saw a need to develop improved foresight relating to demands on its health and welfare services in response to the pandemic.

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Performance management at Basildon Borough Council

This case study explores how Basildon Borough Council developed a positive performance management culture based on transparency, ‘no blame’, and ownership of the process across all levels of the organisation.

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Performance management at Rochdale Borough Council

This case study explains how Rochdale Borough Council is working to develop an organisational culture that maximises the benefits of data and performance management.

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Performance management at Bath and North East Somerset Council

Bath and North East Somerset Council is using its new performance management system to inform decision-making and shape service delivery.

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Smarter sharing, better support: Norfolk County Council’s improved approach to sharing death registration data

Norfolk County Council implemented an automated, legally compliant data-sharing process for death registrations, enabling timely service updates and improved support for families, reducing delays and preventing overpayments.

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A data driven approach to housing and homelessness: Reigate & Banstead Borough Council

Reigate & Banstead Borough Council adopted a data-driven approach to housing and homelessness, using interactive dashboards and improved data sharing to enable more transparent, evidence-based decisions.

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East Sussex County Council: Reconciling policy, performance, resources and risk

This case study outlines East Sussex County Council’s approach to integrating policy, performance, finance and risk management

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Surrey County Council’s data transformation programme

This case study describes Surrey County Council’s data transformation programme, which is making great progress towards its vision of becoming a fully data-enabled organisation, using data as a strategic asset to improve decisions, services, and outcomes for residents.

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Driving data-led decisions: how London developed a unified view of its electric vehicle charge point network

The London Office of Technology and Innovation (LOTI) created a unified dashboard for EV charge point data, enabling secure, standardised sharing and analysis across London boroughs.

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