Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Using behavioural insights to redesign and rethink council tax registration

Dacorum Borough Council moved its Council Tax registration process from paper-based to online, and in the process used behavioural insights to redesign the layout and wording of the applications.

View all Efficiency and income generation articles

Delivering children’s services differently - Royal Borough of Windsor and Maidenhead

The Royal Borough’s ambition, and challenge, is to continue to deliver integrated health, early help and specialist safeguarding services, which meet residents’ needs, against a backdrop of diminishing financial resources.

View allChildren's social care articles

A personalised approach to quality assuring care and support - Surrey County Council

Surrey County Council has a quality assurance team of 4.5 quality assurance managers who undertake monitoring visits to care homes, home care providers and supported living schemes.

A fundamental review of services for children

How can local authorities work together better to improve children’s outcomes and create a more innovative, responsive, and sustainable system for delivery?

View allChildren and young people articles

Preparing the ground for economic growth

Central to the Taunton Deane Borough Council’s ambition is the priority of economic growth and regeneration of the borough and this is clearly set out in its Corporate Business Plan. This priority is important not only to guarantee the future local economy of the borough but also to address pockets of deprivation and to meet the health and housing needs of an ageing population.

View allEconomic growth articles

Staffordshire County Council: Helping communities to help themselves

Staffordshire County Council recognises the need for new relationships with citizens and communities to deliver its vision of a connected Staffordshire. To help achieve this, the council is seeking new approaches to shaping customer demand and developing community capacity through using digital solutions and taking a more commercial outlook.

View all Communications support articles

Using libraries to promote healthy living

​​​​​​​Norfolk County Council is using its libraries to promote healthy living and target some of the most pressing health priorities for the local population.

Creating a culturally attractive city to live in, work in and enjoy

Coventry City Council has set out its commitment to arts and culture in a new 10-year cultural strategy.

Using physical activity to help people with arthritis

Nearly three-quarters of people with osteoarthritis report some form of constant pain, which in itself reduces quality of life.

Support for Children with SEND - The London Borough of Hillingdon

A case study on the support provided by the London Borough of Hillingdon to support children with SEND, and their families, to ensure positive outcomes.

View allChildren and young people articles