Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Buckinghamshire Council: Early adoption of Microsoft Copilot

This case study explores Buckinghamshire's journey with Copilot, highlighting the positive outcomes, challenges encountered, and lessons learned.

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Transforming Sutton Council’s libraries offer

During 2023 to 2024, self-access technology was installed across Sutton’s libraries, extending opening hours by 63 per cent and enabling the council to keep all its eight libraries open. Self-access is popular with customers.

Implementing digital social care records: Case studies

These four case studies identify how barriers can be broken down by addressing cultural expectations and outcomes in systems, by focusing on partnerships, including strong delivery partnerships, by focusing on standards and expectations and by focusing on relationships that make everybody feel a part of something.

Nottingham City Council and City Care Partnership: The Stay One Step Ahead (SOSA) programme

To reduce the injuries that young children from the most disadvantaged families suffer at home, a University of Nottingham research team worked closely with Nottingham’s Small Steps Big Changes team, children’s public health 0-19 nursing services, children’s centre staff, family mentors and parents to develop, deliver and measure the impact of the innovative Stay One Step Ahead programme.

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Dementia United: Greater Manchester Integrated Care Partnership’s programme for dementia

In Greater Manchester, system leaders are committed to making a difference in the experience of dementia and delirium. Dementia United is Greater Manchester Integrated Care Partnership’s programme for dementia which also includes the Delirium Programme.

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Cumberland Council and Westmorland and Furness Council: Shining a light on the superpowers of adults with disabilities and long-term health conditions

Run by and for Disabled staff, SHINE was set up as a disability staff network creating a safe space for Disabled staff and those with long-term health conditions, all driven by personal experiences. Advocating for the Social Model of Disability, SHINE has been able to create meaningful change across Cumbria County Council, now split into Westmorland and Furness, and Cumberland Council.

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Powys County Council: Flexible and Remote Hybrid Working

Holding council meetings online, first adopted in response to the COVID-19 lockdowns, has led to a greater diversity of elected councillors in this geographically large council area.

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Essex care technology service

Essex County Council is enabling people to live as independently as possible, by deploying care technologies, reducing dependency on long-term, higher cost care and support. They recognize that most people benefitting from care technology are in the older people population and they are exploring more how care technology can be utilized across other adults.

Collaboration between Wiltshire Council and lived experience campaigns team ensures boat dwellers receive vital cost of living support

When certain groups of boaters in Wiltshire, and across the UK, were excluded from national energy bill support in 2022-23, Wiltshire Council’s Public Health team worked with UK Boaters for Energy Justice, a campaigning team of boaters, to successfully challenge the Government on missing energy bill support.

View all Cost of living articles