Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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The implementation of Optimal Handed Care across Manchester City Council

Manchester had previously trialled a single-handed care initiative, but it had not achieved lasting success and eventually lost momentum.

Workforce optimisation and service improvement: Hackney Council - more than a library

In 2023, Hackney Council implemented a reorganisation of its library service to upskill and empower staff, and provide local people with a new community hub, where they could benefit from a wider range of services.

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See us- Hear us: Listening to babies: Learning from Start for Life and Family Hubs Transformation

Babies have a voice – that is, they have a right to have their views taken seriously in decisions affecting their lives. This voice is best interpreted through warm relationships with those who know them well. This resource covers the importance of listening to babies’ views to understand their experiences and give them the best start in life.

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Barking and Dagenham Council: 'Make it Here' film production programme

The ‘Make It Here’ programme aims to build and support a diverse and skilled crew pipeline to service London’s largest new film studios.

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Developing an Enhanced Infant Feeding service offering Frenotomy in Local Community Within Family Hub: Leicester City Council

The development and implementation of the Enhanced Infant Feeding Service provide a community-based frenotomy clinic across LLR, developed through partnership between Family Hubs, LPT, and the ICB.

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Developing a holistic and inclusive parenting support offer: Wolverhampton City Council

Supporting new and expectant parents as they make the transition into parenthood is crucial for providing babies with the best start in life. The Family Hub and Start for Life Programme in Wolverhampton includes various workstreams, all focused on providing supportive and inclusive parenting support and community outreach initiatives.

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Rural delivery of Perinatal Mental Health and Parent-Infant Relationship services: Cornwall

We want every family to access the support they need to achieve the best start in life for their babies. For perinatal mental health and parent-infant relationship support, this means access to universal services to help spot and respond to issues before they develop into more complex problems.

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Somerset Council’s Target Operating Model

This case study examines how Somerset Council, following the wave of unitary authority creations in 2019 created their Target Operating Model, helping the new council navigate financial pressures and foster a new shared culture focused on delivering better resident outcomes.

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Using strategic needs assessments to better meet the mental health and wellbeing needs of families

Two years before receiving funding from the Family Hubs and Start for Life programme, the team in Islington completed a Joint Strategic Needs Assessment (JSNA) of the 0-5 population and their families. Following the introduction of the Family Hub model, an additional wider needs assessment of the 0-18 population (and 0-25 for special educational needs) was completed in line with Family Hub and Start for Life programme expectations. Together, this helped to identify key areas of focus for Islington’s Start for Life services.

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