Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Building a new council: HR lessons from North Yorkshire’s transformation

On 1 April 2023, North Yorkshire Council (NYC) officially came into being: an ambitious union of seven district and borough councils with one county council.

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The implementation of proportionate care (or Optimal Handling Care) at University Hospital Southampton

A growing demand on care resources across the health and social care continue to challenge the system. This is leading to missed operational standards, including delayed hospital discharges and potential risks to patient safety. In particular, the availability of community care hours is a key factor in acute hospital delays.

The British Red Cross: Train the Trainer; Moving and Handling

Previously, the service relied on external trainers for moving and handling training, which caused delays for new starters and impacted service delivery.

The implementation of Optimal Handed Care in Kirklees Council

Kirklees Council reviewed all double up packages of care in commissioned domiciliary care services to generate workforce capacity within domiciliary care services.

The implementation of Optimal Handed Care across Manchester City Council

Manchester had previously trialled a single-handed care initiative, but it had not achieved lasting success and eventually lost momentum.

Workforce optimisation and service improvement: Hackney Council - more than a library

In 2023, Hackney Council implemented a reorganisation of its library service to upskill and empower staff, and provide local people with a new community hub, where they could benefit from a wider range of services.

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See us- Hear us: Listening to babies: Learning from Start for Life and Family Hubs Transformation

Babies have a voice – that is, they have a right to have their views taken seriously in decisions affecting their lives. This voice is best interpreted through warm relationships with those who know them well. This resource covers the importance of listening to babies’ views to understand their experiences and give them the best start in life.

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Barking and Dagenham Council: 'Make it Here' film production programme

The ‘Make It Here’ programme aims to build and support a diverse and skilled crew pipeline to service London’s largest new film studios.

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Developing an Enhanced Infant Feeding service offering Frenotomy in Local Community Within Family Hub: Leicester City Council

The development and implementation of the Enhanced Infant Feeding Service provide a community-based frenotomy clinic across LLR, developed through partnership between Family Hubs, LPT, and the ICB.

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