Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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System-wide integration to improve ease of access to services for families.

Recognising that helping families across the whole of Cambridgeshire could lead to better outcomes, Cambridgeshire County Council and Peterborough City Council began working together on an Early Years Strategy in 2017, in partnership with colleagues across the children’s health system and communities.

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Enhancing services and upskilling staff members to ensure continuity of care in Parent-Infant Relationship and Perinatal Mental Health services.

In 2019, Plymouth consulted with children and families across the city to understand their perspectives on babies’, children’s and young people’s services. The consultation found that families had to navigate a complex system to access support. Furthermore, vulnerable families were sometimes distressed when they interacted with too many practitioners who they did not have an existing relationship with, reiterating their story multiple times.

Rural delivery of Perinatal Mental Health and Parent-Infant Relationship services: Cornwall

We want every family to access the support they need to achieve the best start in life for their babies. For perinatal mental health and parent-infant relationship support, this means access to universal services to help spot and respond to issues before they develop into more complex problems.

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Developing a holistic and inclusive parenting support offer: Wolverhampton City Council

Supporting new and expectant parents as they make the transition into parenthood is crucial for providing babies with the best start in life. The Family Hub and Start for Life Programme in Wolverhampton includes various workstreams, all focused on providing supportive and inclusive parenting support and community outreach initiatives.

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Using strategic needs assessments to better meet the mental health and wellbeing needs of families

Two years before receiving funding from the Family Hubs and Start for Life programme, the team in Islington completed a Joint Strategic Needs Assessment (JSNA) of the 0-5 population and their families. Following the introduction of the Family Hub model, an additional wider needs assessment of the 0-18 population (and 0-25 for special educational needs) was completed in line with Family Hub and Start for Life programme expectations. Together, this helped to identify key areas of focus for Islington’s Start for Life services.

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Somerset Council’s Target Operating Model

This case study examines how Somerset Council, following the wave of unitary authority creations in 2019 created their Target Operating Model, helping the new council navigate financial pressures and foster a new shared culture focused on delivering better resident outcomes.

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The integration of Parent-Infant Relationship and Perinatal Mental Health services

In Norfolk, the Parent-Infant Relationship service (PAIRS) and Perinatal Mental Health (PMH) service had a well-established offering before receiving Family Hubs and Start for Life programme funding.

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Developing a Parent-Infant Emotional Wellbeing team: North Lincolnshire Council

Prior to the Family Hubs and Start for Life Programme, North Lincolnshire’s parent-infant relationship service model primarily targeted families with the most pressing needs, however there was limited support available for those with mild or moderate needs.

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Coventry City Council: Building a comprehensive support system for families

Coventry City Council, along with the multiagency partnership, has developed a city-wide model of integrated family support through eight Family Hub locations.

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CIPD People Impact Tool: North Yorkshire Council case study

In January 2025, North Yorkshire Council used CIPD’s People Impact Tool (PIT) to carry out a strategic review of its HR service.