Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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CIPD People Impact Tool: North Yorkshire Council case study

In January 2025, North Yorkshire Council used CIPD’s People Impact Tool (PIT) to carry out a strategic review of its HR service.

Hackney Council Public Health: Supporting children and families impacted by Foetal Alcohol Spectrum Disorders (FASD)

The Public Health team within Hackney Council is working with partners across maternity and children’s services to promote holistic awareness and support for foetal alcohol spectrum disorders (FASD)--an often overlooked and underdiagnosed health condition affecting children and families exposed to alcohol during pregnancy.

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Blackpool Council: Youth work and family hubs

Blackpool Council has developed a unique campus model for delivering integrated services to children, young people, and families. This model is built around three Family Hubs located in the north, central, and south areas of Blackpool.

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Embedding evidence-based parenting support into schools and third sector organisations across the City of Liverpool

Liverpool City Council’s Parenting Team coordinated the expansion of the programme, working with schools, Family Hubs, children’s centres, prisons, and community organisations. Through coproduction, outreach, and targeted training, staff across the city were supported to become parent group facilitators, by training to deliver the 10-week group-based Programme.

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Addressing homelessness through holistic care: East Sussex Wellbeing and Employment Service

The East Sussex Wellbeing and Employment ESWE service (ESWE) is funded equally by East Sussex County Council Public Health and by Eastbourne Borough and Lewes District Councils. It launched in June 2021 to address the increasing homelessness crisis in the UK.

Housing solutions across the area: Kirklees Council

A summary of providing affordable housing and tackling homelessness projects across the area.

Strategic youth work development and investment in Blackburn with Darwen

In 2010, the youth services in Blackburn with Darwen (BwD) faced budget reductions following the Government’s austerity measures, which impacted the availability of suitable youth services for young people

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Making Worcester an excellent local leader in equality, diversity and inclusion

Worcester City Council has achieved its ambition to become an excellent local leader in equality, diversity and inclusion, through a comprehensive Strategy which was built from the LGA framework for EDI. Councillors set officers the challenge to raise the council’s performance in this area and senior leaders have personally championed many initiatives throughout the three years of the Strategy’s delivery. We have been bold, positive and persistent. Inclusive practice is now demonstrably embedded at all levels in the council. We have earned the trust of local communities and partner organisations through our track record of delivery.

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Data-driven decision making: Birmingham City Observatory's journey to a single source of truth

This case study explores Birmingham City Council's City Observatory, a pioneering data platform established to create a single source of truth about the city, its communities, and public services. Through examining the programme's development, we see how breaking down data silos and making insights accessible can transform decision making in local government.

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Coventry City Council: Building a data-skilled workforce with apprenticeships

This case study explores Coventry City Council's approach to developing data skills across its workforce through a structured apprenticeship programme. By recognising data as foundational to delivering the council plan and digital strategy, the council has taken a whole organisation approach to data skills development in the context of shrinking budgets and capacity challenges.

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