Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Performance management of council-led commercial activity

This review of lessons learned summarises the particular points to consider when looking at governance and performance management of commercial activity within councils.

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Performance management at Cheshire West and Chester Council

This case study describes how Cheshire West and Chester Council developed a revised performance management framework (PMF) alongside its new council plan.

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Performance management at High Peak Borough Council and Staffordshire Moorlands District Council

This case study describes how High Peak Borough Council and Staffordshire Moorlands District Council have embedded performance management at all levels within both councils.

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Performance management at Basildon Borough Council

This case study explores how Basildon Borough Council developed a positive performance management culture based on transparency, ‘no blame’, and ownership of the process across all levels of the organisation.

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Performance management at Rochdale Borough Council

This case study explains how Rochdale Borough Council is working to develop an organisational culture that maximises the benefits of data and performance management.

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Performance management at Bristol City Council

This case study explains how Bristol City Council is working to develop a performance management culture which embraces the use of data and insight to drive improvement.

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Performance management at Bath and North East Somerset Council

Bath and North East Somerset Council is using its new performance management system to inform decision-making and shape service delivery.

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LG Inform Plus – Birmingham City Council

This case study highlights the work that Birmingham City Council has undertaken using LG Inform Plus. This includes their use of the direct data feed Application Programable Interface (API) which allows them to view and download open data about local areas.

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Performance management at Oadby and Wigston Borough Council

Oadby and Wigston Borough Council has implemented a structured, customer focused performance management approach that drives continuous improvement.

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Wirral Council: Operational performance, governance and assurance model

The development of an agile and flexible online app that would provide all information in one place with the ability to interrogate performance alongside other key issues such as risk and finance.

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