Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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North Northamptonshire Council: developing a performance management approach post LGR

North Northamptonshire is a largely rural unitary authority in the East Midlands. It emerged from local government reorganisation (LGR) on 1 April 2021. The council has established a performance and intelligence team, which provides bespoke data analysis and reporting support for adult social care, children’s services, education, and corporate services.

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Maidstone Borough Council: Creating a new performance management system in house

The council undertook a complete redesign of its corporate performance management system after the platform it had relied on for over a decade became increasingly costly, unreliable and poorly aligned with staff needs. The redesigned approach aimed to create a system that was user‑centred, transparent, and aligned with the council’s updated Performance Management Framework (PMF).

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Bolton Council: Integrating performance, finance and risk management

This case study outlines how Bolton Council is working to integrate performance, finance and risk management

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Moving towards a holistic view of performance: Westminster City Council

This case study outlines how Westminster City Council is moving towards a more holistic view of performance, including value for money and risk.

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East Sussex County Council: Reconciling policy, performance, resources and risk

This case study outlines East Sussex County Council’s approach to integrating policy, performance, finance and risk management

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Wirral Council: Operational performance, governance and assurance model

The development of an agile and flexible online app that would provide all information in one place with the ability to interrogate performance alongside other key issues such as risk and finance.

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Performance management at Oadby and Wigston Borough Council

Oadby and Wigston Borough Council has implemented a structured, customer focused performance management approach that drives continuous improvement.

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LG Inform Plus – Birmingham City Council

This case study highlights the work that Birmingham City Council has undertaken using LG Inform Plus. This includes their use of the direct data feed Application Programable Interface (API) which allows them to view and download open data about local areas.

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Performance management at Bath and North East Somerset Council

Bath and North East Somerset Council is using its new performance management system to inform decision-making and shape service delivery.

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Performance management at Bristol City Council

This case study explains how Bristol City Council is working to develop a performance management culture which embraces the use of data and insight to drive improvement.

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