Tpas have partnered with the LGA to investigate, capture and report on good practice in tenant engagement delivered by councils across the country. Tpas carried out four roundtable discussions and promoted a survey to capture feedback from residents, staff and councillors.
Engaging and involving tenants is a core activity for council landlords and the LGA want to understand and highlight good practice, the challenges faced and any additional support required. Engagement, like housing, is under increased scrutiny across the sector presently, which is welcome and long overdue.
This review comes at a unique time as we await the outcome from the Social Housing Green Paper consultation and the consultation into regulatory standards that will determine how housing services are provided in the future.
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