The Making Safeguarding Personal (MSP) programme emphasises that safeguarding adults should be person centred and outcomes focused.
The Association of Directors of Adult Social Services and the Local Government Association asked the Institute of Public Care (IPC) at Oxford Brookes University and Research in Practice for Adults (RiPfA) to develop a national MSP outcomes framework. The purpose of the framework is to provide a means of promoting and measuring practice that supports an outcomes focus and person led approach to safeguarding. IPC and RiPfA worked with the sector in early 2018 to develop this outcomes framework. More detail about the activities undertaken and the councils involved in the development of the framework can be found in the accompanying report.
The framework consists of seven questions in total. The questions are detailed below. Questions 4, 5, 6 and 7 are about the individual’s – or their representative’s - experience of the safeguarding activity. Different versions of questions 4 to 7 are given below depending on whether the adult at risk or their representative (whether a friend, carer, family member or an Independent Mental Capacity Advocate) is being asked. These questions can be asked using an interview method by an independent person (i.e. not the person leading the enquiry) after the case was closed, but within eight weeks of the case closing. Alternatively the person leading the information gathering or enquiry can ask the questions at case closure. There are pros and cons of either method.
More detail about the rationale of the questions can be found in the accompanying report along with guidance on the gathering of qualitative data through audit-style questions for Safeguarding Adults Board partners.
Outcomes focus questions
1. Was the individual or individual's representative asked what their desired outcomes were?
2. Did the person or their representative feel that the desired outcomes were achieved?
Questions about risk
3. To what extent was the individual or individual’s representative involved in understanding and responding to acceptable levels of risk?
Questions about the experience of the safeguarding enquiry
4a. Requires response from the adult (question 4a) or their representative (question 4b) Did you understand why people did what they did to try to keep you safe?
4b. Did you understand why people did what they did to try to keep [INSERT NAME OF ADULT AT RISK] safe?
5a. Requires response from the adult (question 5a) or their representative (question 5b) Did you feel listened to during conversations and meetings with people about helping you feel safe?
5b. Did you feel listened to during conversations and meetings with people about helping [INSERT NAME OF ADULT AT RISK] feel safe?
6a. Requires response from the adult (question 6a) or their representative (question 6b) How happy are you with the end result of what people did to try and keep you safe?
6b. How happy are you with the end result of what people did to try and keep [INSERT NAME OF ADULT AT RISK] safe?