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Residents' satisfaction surveys

The LGA’s polling on resident satisfaction with councils is a triannual telephone survey of 1,000 British adults across Great Britain.

It has been carried out since September 2012 to measure: six key indicators of resident satisfaction (including satisfaction with how the council operates, trust in the council and the perceived value for money it offers), perceptions of community safety and satisfaction with specific council-run services. Reporting includes a roundup of the latest results at a national level, as well as any significant movements in satisfaction observed across the whole series. Polling typically takes place in February, June and October.

Resident satisfaction survey February 2024

Read the previous surveys

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