National Discharge Frontrunner sites: Humber and North Yorkshire Health and Care Partnership
In June 2022, NHS England sought expressions of interest from local systems to lead the way in developing and testing radical new approaches to discharging people from acute care. After a competitive selection process, over a number of months, Humber and North Yorkshire Health and Care Partnership has now been selected as one of six sites selected nationally as a Discharge Frontrunner.
The main objective of the Humber and North Yorkshire programme is to ensure more people are supported to leave acute care and have the right support, in the right place, in a safe and timely manner. Technology is at the heart of this to enable a ‘single version of the truth’ – this will highlight any delayed discharge, who owns the delay, and provide alternative pathway capacity to help expedite to alternative community provision.
The technology being implemented is an application built in collaboration between NHS, social care and voluntary, community and social enterprise organisations. This is called Community OPTICA and tracks the total community capacity across the health and care system for the purpose of admission avoidance and timely discharge.
The successful Discharge Frontrunner sites were announced in January 2023, and the Humber and North Yorkshire scheme will now begin implementation using a phased programme over the coming months, looking to integrate further partners as it does so. The scheme will run for 12 months as a pilot, but it is hoped that this can be extended beyond the initial period and replicated across the country.
About Humber and North Yorkshire Health and Care Partnership
Humber and North Yorkshire Health and Care Partnership is one of 42 integrated care systems (ICSs) which cover England to meet health and care needs across an area, coordinate services and plan in a way that improves population health and reduces inequalities between different groups. The partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.
Working across a large geographical area, Humber and North Yorkshire includes a population of 1.7 million people and incorporates the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire.
Intensive implementation of D2A Home First: North Cumbria
Background
The Local Government Association (LGA) was approached in June 2020 by North Cumbria to carry out a peer review. Cumbria had received several interventions over recent years to help address performance issues in relation to flow, particularly hospital discharge. While some improvements were achieved in the short term, these had not been sustained. Through the Better Care Support Team (BCFT) bespoke support programme run by the LGA, a team of peers was convened to act as a critical friend and support improvement.
Making the change happen
- Recognised that we needed support to break the cycle and make change happen
- LGA/ECIST Executive Enquiry – short, focussed; quickly identified strengths, opportunities for improvement, and an action plan
- Brought Systems Executives together weekly in focussed way – forged strong System
- Leadership (regular input from LGA/ECIST)
- Fortnightly Health and Social Care Group – led by LGA/ECIST colleagues - sharing learning, building relationships breaking down historical barriers and narratives in a safe space (shared understanding and effective leadership at all levels)
- Recruitment of Home First System Co-ordinator – impact of this post, holding all parts of the system to account has been really powerful. We do not think we would be where we are now, where it not for this role in terms of challenge, holding the mirror up and delivering change at pace.
Tools to support change
- Welcomed the challenge into the system – the push back against the blame culture – and realisation that delays in the system were not down to one partner
- Ongoing support, knowledge, experience and networking opportunities that working with the LGA and ECIST has brought has been invaluable
- Dedicated workshops to help understand and better define offer and impact for 7 day Transfer of Care Hub
- Commissioning, Home First Models, Assistive Technology – learning from others, together
- Flexibility of in-house Provider & relationships with independent sector.
Outcome
- Improved flow through hospitals
- Huge reduction long length of stays
- Improved ambulance handovers
- Improved discharge experience for patients and providers
- Streamlined effective information gathering prior to discharge and agreed with providers
- Improved daily reporting that informs areas for focussed attention
- Improved morale and motivation
- Co-production and the opportunity to influence change
- Greater understanding of each other’s roles, responsibilities and realities
- Celebrating as a system is really powerful and shared ownership of the risks and challenges that we face everyday.
Hospital Discharge: Stockton-on-Tees Borough Council
‘I don’t have many friends and family, the help the staff gave me put my mind at ease, I’m not sure what I would have done without them. I was very worried about how I would manage at home after being unwell, but the support was there the same day I got home and was very good.’
This is George’s experience of the partnership between Stockton-on-Tees Borough Council, North East and North Cumbria Integrated Care Board (ICB) and North Tees and Hartlepool NHS Foundation Trust which operates a collaborative, integrated and embedded model of care for hospital discharge. Organisational commitment and the positive relationships between staff from each organisation have resulted in the creation of joint strategic planning and joint operational decision making that focuses on achieving good outcomes for people leaving hospital.
Professional opinions across health and social care are equally valued and forward planning and early, effective communication are key to the hospital discharge model. Daily multi-disciplinary huddles and weekly strategic planning meetings take place to ensure there is a ‘no surprises’ approach. Hospital discharge services can be time sensitive, and this can lead to a high-pressured environment, however these challenges have been overcome with effective continuous communication and engagement enabling multiple professionals from a variety of organisations to pull together for the same goal, providing personalised support to people.
A critical element of the model is forward planning with commissioning, finance, and procurement teams. Intelligence collated by partners is used to develop and support the delivery of appropriate responsive and flexible services with our independent care provider market.
The local system wrapped around North Tees and Hartlepool NHS Foundation Trust is enabling timely and effective hospital discharge, supporting people to move to an environment they can thrive in. The performance indicators of criteria to reside and length of hospital stay (7+, 14+ and 21+ days in hospital) all show that the local system performs as one of the best across all indicators.