Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Transforming the customer experience in SEND

Developing an optional checklist and online application for people applying for an Education Health and Care Needs Assessment. This will include improving web content and producing a video to sits alongside these forms

View all Digitalisation articles

Encouraging response to the annual electoral registration canvas

The Electoral Registration Officer (ERO) must send a canvass form (known as a HEF) to every residential address in the registration area. In Pembrokeshire this is approximately 64,000 properties. This case study forms part of our behavioural insights resource.

Using behavioural insights to manage demand for Education and Health Care (EHC) assessments and plans

Warrington’s SEND behavioural insights project focused on improving the effectiveness of its decision making arrangements around undertaking statutory assessments; issuing new Education, Health and Care (EHC) plans; and allocating resources to meet the needs of children and young people.

View all Efficiency and income generation articles

Camden and Islington: Managing demand

The London Boroughs of Islington and Camden run a successful child weight management programme called the Healthy Living Practitioner Service that offers one-to-one support from a nutritionist attached to the school nursing teams. This case study forms part of our resource on the National Child Measurement Programme.

Slough Borough Council’s Modern Slavery campaign

In October 2018, Slough Borough Council launched a multi-channelled campaign to raise awareness of modern slavery and its many guises, and encourage people to report instances of modern slavery they may have witnessed.

View allCommunity safety articles

Cheshire: engaging the whole community

In Cheshire, two CCGs and the council have worked together to engage the wider local community in self care by recruiting a network of champions and setting up a Self Care Award to entice employers to get involved. This forms part of our resource on self care.

View allPublic health articles

Cheshire: engaging the whole community

In Cheshire, two CCGs and the council have worked together to engage the wider local community in self care by recruiting a network of champions and setting up a Self Care Award to entice employers to get involved. This case study forms part of our self care resource.

View allPublic health articles

Integrating health and social care: Nottingham case study

This case study describes Nottingham’s progress developing integrated care arrangements. It is part of an evidence review commissioned from the Institute of Public Care.

View allAdult social care articles

Wrexham County Borough Council – customer-focused communications – using technology to support our residents

As part of wider efforts to improve frontline services for customers, Wrexham’s County Borough Council’s customer service and digital teams worked together to tackle the challenge of helping local people remember their bin collection days. Digital projects officer Huw Ap Dewi explains how collaboration and technology helped make a difference for local people.

View all Communications support articles

Improving our service for children with Special Educational Needs and Disabilities (SEND) and predicting future demand

Buckinghamshire County Council’s Business Intelligence, Insight and Improvement team have worked collaboratively with the council’s SEND service to develop a complex predictive model to forecast demand and cost

View allChildren and young people articles