Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Cheshire: engaging the whole community

In Cheshire, two CCGs and the council have worked together to engage the wider local community in self care by recruiting a network of champions and setting up a Self Care Award to entice employers to get involved. This forms part of our resource on self care.

View allPublic health articles

Slough Borough Council’s Modern Slavery campaign

In October 2018, Slough Borough Council launched a multi-channelled campaign to raise awareness of modern slavery and its many guises, and encourage people to report instances of modern slavery they may have witnessed.

View allCommunity safety articles

Camden and Islington: Managing demand

The London Boroughs of Islington and Camden run a successful child weight management programme called the Healthy Living Practitioner Service that offers one-to-one support from a nutritionist attached to the school nursing teams. This case study forms part of our resource on the National Child Measurement Programme.

Using behavioural insights to manage demand for Education and Health Care (EHC) assessments and plans

Warrington’s SEND behavioural insights project focused on improving the effectiveness of its decision making arrangements around undertaking statutory assessments; issuing new Education, Health and Care (EHC) plans; and allocating resources to meet the needs of children and young people.

View all Efficiency and income generation articles

Encouraging response to the annual electoral registration canvas

The Electoral Registration Officer (ERO) must send a canvass form (known as a HEF) to every residential address in the registration area. In Pembrokeshire this is approximately 64,000 properties. This case study forms part of our behavioural insights resource.

Transforming the customer experience in SEND

Developing an optional checklist and online application for people applying for an Education Health and Care Needs Assessment. This will include improving web content and producing a video to sits alongside these forms

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Enabling Camden’s Cashless Strategy

Camden Council has rationalised the number of suppliers it contracts for payment services with the aim of moving towards a cashless system. Part of the project is for the distribution of social care payments such as the direct payment of adult and children’s social care electronically via prepaid cards. We now currently load £1million per month onto prepaid cards across more than 400 cards in circulation, and we are currently exploring how it can be rolled-out to additional schemes to supplement our cashless strategy. Our staff have reported the prepaid card system has resulted in a: “positive user experience”.

East Surrey care homes multi-disciplinary project

In 2014 East Surrey clinical commissioning group (CCG) embarked on a project to improve the medical care of residents of nursing and residential homes (care homes). East Surrey CCG has a significant number of Care Homes with a total of 1,800 beds across the geography. This example of a local initiative forms part of our managing transfers of care resource.

View allAdult social care articles

Review of placements team

The Productivity Experts Programme grant funding supported the redesigning of the commissioning of our placement function for Children’s Services and considering future integration with the Adult’s services; as well as developing effective performance management processes and systems, and a quality assurance framework.

View all Efficiency and income generation articles

Future Accomodation Needs in Havering

A report was commissioned by Havering’s Joint Commissioning Unit to understand the current needs and pressures across Children and Adults social care services and estimate the future accommodation needs for looked after children, care leavers, and children and adults with disabilities. This case study is part of the LGA's Housing Advisers Programme.