Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Bolton Council and Greater Manchester Fire and Rescue Service looking out for babies and toddlers

In Bolton, fire crews have placed a special focus on trying to keep babies and toddlers safe. The Fire and Rescue Service distributes cots and Moses baskets to vulnerable families to try to reduce the risk of sudden infant death.

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Community safety - FGM resource - Case studies

Many councils around the country are already working to tackle FGM. These case studies provide a snapshot of the work being undertaken in a selection of local authorities working towards this aim.

Common online ‘book and pay' facility

Breckland Council in Norfolk and South Holland District Council in Lincolnshire have a shared management model and have jointly launched a comprehensive transformation programme that includes an important work stream on digitalisation.

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Dorset Local Resilience Forum

When a major incident occurs, for example a flood or a terrorist attack, a range of public and private sector organisations in the location affected, must work together in order to protect human life, support the continuity of everyday activity, restore disrupted services and uphold the rule of law.

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Spot the grot campaign

In Cumbria, Allerdale Borough Council used a QR code to enable customers to report fly tipping and dog fouling.

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Music education hub - Brighton & Hove City Council

SoundCity is a music education hub led by Brighton & Hove City Council’s Music and Arts Service, which brings together all the city’s leading music organisations.

Dorset County and Districts digital renewal

However, the partners recognised that modern design approaches and technologies offered them new opportunities to give customers a much better digital experience while reducing costs.

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East Dorset and Christchurch: Online licensing project

Partners East Dorset and Christchurch Councils identified licensing as an area of high demand and volume, with the majority of the process being handled offline. The current processes took up a considerable amount of customer time and effort, while officers were involved in re-keying data and reconciling payments. This case study forms part of our digital experts resource.

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'My Council / Report it' digital app

Gloucester City Council developed and implemented a ‘My Council / Report it' App which allows its customers to utilise mobile technology to identify a range of issues (such as flytipping, dog fouling, graffiti, pot holes etc) and to send real-time information, identifying the nature of an issue, its location and status directly to the council.

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Support for Children with SEND - The London Borough of Hillingdon

A case study on the support provided by the London Borough of Hillingdon to support children with SEND, and their families, to ensure positive outcomes.

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