Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Merton Health and Wellbeing Board

Merton is part of South West London Health and Care Partnership, which has a commitment to delegate to borough level to ensure local accountability and delivery based on consistency, not uniformity. The partnership published draft health and care plans in March 2019.

Royal Borough of Greenwich: supplying skills for the local visitor economy

The Royal Borough of Greenwich has a rich heritage, with a unique place in maritime history and a global profile through the Greenwich meridian. 2018 was a record year for visitor numbers, when the borough received 19 million visits made up of a mix of London, UK and international visitors.

Birmingham City Council: Fraud and error - continuous monitoring and detection

This project looked to build upon the success of the council’s internal data matching by developing analytical tests that can run against all of the council’s systems to detect potentially erroneous or suspicious transactions.

Erewash Borough Council: Derbyshire Joint Fraud Initiative

The consortium formulated the bid intended to enable fraud investigation capacity to be retained by councils following the introduction of the Single Fraud Investigation Service (SFIS) by the Department of Work and Pensions (DWP).

Solihull Metropolitan Borough Council: Protecting public funds - the fight against fraud

The project aim was to help the council build an effective, sustainable counter fraud capability. This was achieved through fraud awareness to promote an anti-fraud culture and investigating and pursuing those found to be committing fraudulent behaviour.

London Borough of Croydon: Tackling health tourism and those with no recourse to public funds fraud

The estimated cost of health tourism to the NHS is considerable in both financial and clinical terms. The bid sought to bring together local authority and NHS local fraud partners to share data and identify cases for fraud investigation and debt recovery.

Manchester City Council, Bolton Council and Greater Manchester Combined Authority: Corporate counter fraud approach

A selection of case studies covering housing fraud; collaboration, strategies and policies; and identity checks.

Durham County Council: Procurement Fraud Partnership Pilot

Procurement fraud is regularly reported to be the single largest area of financial loss to local government. It is vulnerable because there are multiple ways to commit fraud and is also vulnerable to being exploited by Organised Crime Groups (OCGs).

London Borough of Newham: HMO Landlord Council Tax Counter Fraud Project

A fresh approach was required to tackle council tax arrears in the house in multiple occupation sector. The introduction of council wide licensing, with its additional powers and intelligence, presented an opportunity to increase council tax collection.

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London Borough of Ealing: Council Tax Single Person Discount

The London Borough of Ealing commenced work to further enhance the proven functionality of ‘SNAP’ software to deliver the agreed savings for Ealing and the joint partners.

View allWelfare reform articles