Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Southwark: Making sure all young people get the support they need

Southwark Council launched a free mental wellbeing advice and support service during the first lockdown for children and young people which offered drop-in support and one-to-one services.

London Borough of Wandsworth: Using a place-based approach and working with the community to seek longer term solutions

Wandsworth Council is committed to supporting residents through cost of living pressures and has developed a range of immediate actions through a community-focused cost of living programme.

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Using behavioural insights to improve mental health for children and young people in the North East of England

Children and young people's mental health has been deteriorating increasingly fast since the COVID pandemic and has become a key area of concern for local authorities.

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Engaging residents in new ways with 'We Walworth' – Southwark Council

Traditional forms of consultation were not proving effective at reaching the diverse communities of Walworth, an area of Southwark undergoing rapid change. Working with a range of stakeholders, Southwark Council set out to have place-based conversations with as wide a range of local residents as possible.

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Sevenoaks District Council: Young person mentoring scheme

A pilot mentoring scheme for young people aged 11-18 living or attending school in the Sevenoaks district created in 2021, initially established in response to the effects of Covid-19 on the mental health of young people.

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Engaging faith communities in public health through 'Healthy Faith Settings' toolkits – Birmingham City Council

Birmingham City Council’s public health team wanted a new way to engage with the different faith communities in their area. Recognising the innately personal nature of faith and health, the council developed a series of community profiles which reflected the individual faiths and their practices.

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Setting up a People's Panel to explore a community's experience of the increased cost of living – Cheshire East Council

Cheshire East Council worked with Positive Money to run a People’s Panel on the cost of living crisis in October 2022.

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Challenging misinformation through a Community Champions Network of trusted local voices – Staffordshire County Council

During COVID-19, misinformation circulated among communities and there was some distrust of the council. Communities reported feeling disengaged from official sources. Through Community Champions - trusted voices from the community - Staffordshire County Council has built trust and capability within communities and used existing community networks to relay important health information.

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Focusing on strengths to engage communities – Stroud District Council

Stroud District Council has fundamentally shifted its approach to community engagement. Having learned during COVID-19 that some communities were stepping into frontline service delivery without the necessary skills; the council focused on building capability within communities.

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