Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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OSCAR — Orchestrated Service & Citizen AI Router

OSCAR (Orchestrated Service & Citizen AI Router) is a vendor agnostic, strength-based framework designed to provide a single digital front door for local government services.

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Kirklees Parent Led Change

This case study describes how Parent champions were recruited by the LA through a range of services working with families. These parents worked alongside Dingley's and the LA and led their own activities to drive training engagement and develop parent on parent support locally.

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Dingley's Promise: Driving an Inclusion Movement in Partnership with Parent Carers

This case study describes how the charity Dingley’s Promise worked in partnership with parents carers to ensure a successful inclusion project reached as many families and early years practitioners as possible. It describes the strategic approach taken and practical tips gained from working closely with local authorities (LAs) as well as the parent carers involved.

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Leicester Mammas: Peer-led, Community driven support

Leicester Mammas is a long running, community based breastfeeding and infant feeding support programme operating across Leicester. Established in 2008, the service has evolved into a comprehensive model of wraparound support for families experiencing vulnerability, food insecurity, or barriers to accessing statutory services

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Tackling Poverty and Building Community Resilience in Portsmouth

Portsmouth City Council, led by Tackling Poverty Strategic Coordinator Katy Ricks, has adopted a multi layered, partnership driven approach to reducing poverty and strengthening resilience across the city. This case study outlines the council’s key interventions, collaborative structures, and the challenges they are actively working to overcome.

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Case study: Building a Collaborative Culture at West Norfolk Council

How the Borough Council of King’s Lynn and West Norfolk and UNISON are co creating a new approach to change.

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Growing talent with purpose: Leicester's approach to development in public health workforce

Recognising that equal access to training and development is essential for workforce retention, morale and better outcomes for the service, the Director of Public Health at Leicester City Council worked with the team to develop a coordinated approach to training and skills development for all staff.

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Service devolution to city, town and parish councils in Somerset against backdrop of LGR

A case study about Somerset Council's transition to a single unitary authority.

Embedding smoking cessation within recovery services to reduce health inequalities

Peterborough City Council recognised the need for an approach that embedded tobacco dependency treatment within recovery pathways.

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Westminster and Kensington and Chelsea: Embedding physical activity in Adult Social Care

Recognising the local challenge of high levels of physical inactivity, Westminster City Council and RBKC have integrated physical activity into existing workflows in adult social care to deliver great outcomes through an effective, scalable approach.

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