Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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The integration of Parent-Infant Relationship and Perinatal Mental Health services

In Norfolk, the Parent-Infant Relationship service (PAIRS) and Perinatal Mental Health (PMH) service had a well-established offering before receiving Family Hubs and Start for Life programme funding.

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Developing a Parent-Infant Emotional Wellbeing team: North Lincolnshire Council

Prior to the Family Hubs and Start for Life Programme, North Lincolnshire’s parent-infant relationship service model primarily targeted families with the most pressing needs, however there was limited support available for those with mild or moderate needs.

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System-wide integration to improve ease of access to services for families.

Recognising that helping families across the whole of Cambridgeshire could lead to better outcomes, Cambridgeshire County Council and Peterborough City Council began working together on an Early Years Strategy in 2017, in partnership with colleagues across the children’s health system and communities.

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Enhancing services and upskilling staff members to ensure continuity of care in Parent-Infant Relationship and Perinatal Mental Health services.

In 2019, Plymouth consulted with children and families across the city to understand their perspectives on babies’, children’s and young people’s services. The consultation found that families had to navigate a complex system to access support. Furthermore, vulnerable families were sometimes distressed when they interacted with too many practitioners who they did not have an existing relationship with, reiterating their story multiple times.

Coventry City Council: Building a comprehensive support system for families

Coventry City Council, along with the multiagency partnership, has developed a city-wide model of integrated family support through eight Family Hub locations.

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Enhancing HR Services at Neath Port Talbot Council through the People Impact Tool

Neath Port Talbot Council leveraged the CIPD’s People Impact Tool as part of their ongoing commitment to improvement.

CIPD People Impact Tool: North Yorkshire Council case study

In January 2025, North Yorkshire Council used CIPD’s People Impact Tool (PIT) to carry out a strategic review of its HR service.

Hackney Council Public Health: Supporting children and families impacted by Foetal Alcohol Spectrum Disorders (FASD)

The Public Health team within Hackney Council is working with partners across maternity and children’s services to promote holistic awareness and support for foetal alcohol spectrum disorders (FASD)--an often overlooked and underdiagnosed health condition affecting children and families exposed to alcohol during pregnancy.

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Blackpool Council: Youth work and family hubs

Blackpool Council has developed a unique campus model for delivering integrated services to children, young people, and families. This model is built around three Family Hubs located in the north, central, and south areas of Blackpool.

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Embedding evidence-based parenting support into schools and third sector organisations across the City of Liverpool

Liverpool City Council’s Parenting Team coordinated the expansion of the programme, working with schools, Family Hubs, children’s centres, prisons, and community organisations. Through coproduction, outreach, and targeted training, staff across the city were supported to become parent group facilitators, by training to deliver the 10-week group-based Programme.

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