Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Bury Council - Proptastic Tales’

The government has set a target for 75 percent of children completing reception year to be 'school ready' by 2028.

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Hillingdon council: transforming local services through family hubs in Hillingdon

Hillingdon Council explored the development of family hubs to bring together a support network for children, young people and families. Hillingdon self-funded its family hubs as the location was not a government funded family hub area, yet the council recognised the value of service delivery in this way. By focusing on collaboration across sectors and a flexible, community-driven approach we were able to develop a model that meets diverse needs and maximises existing community resources.

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Oh Yes! Net Zero Hull

Founded in 2021, Oh Yes! Net Zero has 170 active members in Hull and East Yorkshire. The initiative was created to discuss how a transition to net zero could be achieved, following the council's declaration of a climate emergency in 2019.

Bournemouth Christchurch & Poole Council: low-energy homes reduce residents' costs

Bournemouth Christchurch & Poole Council’s journey towards low-energy homes began with the main goal of helping to lift residents out of fuel poverty and create energy-efficient, environmentally-friendly new homes.

Worcester City: A proactive approach to councillor safety

Worcester City Council has implemented a new incident reporting system designed to enhance the safety of councillors when out in the community.

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Data-driven decision making: Birmingham City Observatory's journey to a single source of truth

This case study explores Birmingham City Council's City Observatory, a pioneering data platform established to create a single source of truth about the city, its communities, and public services. Through examining the programme's development, we see how breaking down data silos and making insights accessible can transform decision making in local government.

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Leadership lessons from Birmingham City Council’s Foundry Programme

This case study explores Birmingham City Council's Foundry Programme, launched in 2023 as part of the council's response to significant organisational challenges. Through examining the programme's development, we see how leadership commitment creates the conditions for sustainable change in local government.

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Coventry City Council: Building a data-skilled workforce with apprenticeships

This case study explores Coventry City Council's approach to developing data skills across its workforce through a structured apprenticeship programme. By recognising data as foundational to delivering the council plan and digital strategy, the council has taken a whole organisation approach to data skills development in the context of shrinking budgets and capacity challenges.

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Dorset council: the housing service digital transformation journey

This case study explores the digital transformation journey of Dorset Council's Housing service following Local Government Reorganisation (LGR). It shows how the service embraced modern technology, built a culture of continuous improvement, and used data to enhance services for residents. It also demonstrates the benefits realised through the creation of the unitary authority.

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