Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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LG Inform Plus - Stockport Metropolitan Borough Council

This case study highlights the work that Stockport Metropolitan Borough Council has undertaken using LG Inform Plus. This includes its approach to business intelligence via the use of the LG Inform Plus API.

Dorset Council partnership fibre engineer training pilot feasibility study

The need for faster broadband has been exacerbated due to the increasing demand on our communications networks and the roll out of full fibre is key to supporting increased home working, delivering sustainable growth and increasing productivity in Dorset.

LGA Digital Connectivity Programme 2021: What is Full Fibre - campaign evaluation

Following the completion of the LGA Digital Connectivity Programme Evaluation report, Superfast Essex has upgraded almost 24,000 homes and businesses to ultrafast, gigabit-capable speeds up to 1,000Mbps as of November 2021.

Surrey Heath Borough Council adopt XMAP Cloud GIS to modernise their mapping services

Surrey Heath has consolidated a mix of old on-premise and other cloud GIS services into a single XMAP Cloud GIS system. The service provides mapping and GIS services for staff, public and contractors. It supports our accelerated agile working agenda whilst also saving the Council licensing costs and implementation costs.

Encouraging channel shift through digital take up

Allerdale Borough Council is a small borough council with big ambitions. What we do, we do well but we need to do it more effectively and at a lower cost.

Cornwall Council: creating Digital Cornwall

In December 2017 Cornwall Council underwent a corporate peer challenge which called for the organisation to embark on a ‘digital revolution’ to transform service delivery to customers.

Efficiency and income generation

A smarter approach to digital transformation

A partnership of councils are jointly funding a responsive, independent, not-for-profit consultancy, Smarter Digital Services, to help them to achieve their digital ambitions.

Social Housing Connectivity in Leeds

Leeds has a clear ambition to be a hundred per cent digital, where everyone in the city has the opportunity to get online and to develop digital skills and confidence. To measure progress against this ambition, one of the council’s “20 for 2020 Key Indicators” is the percentage of adults in Leeds who have all five basic digital skills. 


Capitalising on council assets: How Colchester is competing via ultrafast broadband

Colchester Borough Council has utilised its own CCTV network to deploy a fibre broadband network across its city centre for less than 10% of the cost of installing it from scratch.

Facilitating the next generation of mobile connectivity

Harrow Council has created a procurement framework to help public bodies host the new small cell mobile infrastructure needed for the next generation of digital connectivity.