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Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Tunbridge Wells Borough Council: The Amelia Scott, Collecting Tomorrow

Tunbridge Wells Borough Council are transforming The Amelia Scott cultural hub into a centre of digital innovation, with a focus on enhancing visitor engagement and artifact preservation. They have placed artificial intelligence at the heart of their strategy.

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Somerset Council: Using Microsoft Copilot to improve productivity

Somerset Council took a pioneering step by launching a discovery project to explore Microsoft Copilot.

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Surrey Heath Borough Council: learning and collaborating on AI

Surrey Heath Borough Council is a champion of digital innovation on an exploratory journey to integrate AI into its operations.

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Swindon Borough Council: Simply Readable, an AI easy-read solution

Swindon Borough Council's groundbreaking solution, "Simply Readable," leverages artificial intelligence to create accessible "Easy-Read" documents for residents with learning disabilities.

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Warwickshire County Council: “Access to Food” – exploring LLMs for citizen needs

Warwickshire County Council's Access to Food project uses large language models to understand citizens' access to healthy food options.

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West Berkshire Council: Development of generative AI tools

West Berkshire Council are experimenting with the use of generative AI within services.

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Dorset Council: acoustic monitoring in care homes

Dorset Council, with funding from the Digitising Social Care Programme, are piloting the use of innovative acoustic monitoring in care homes across the whole of the Dorset Integrated Care System.

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Birmingham City Council: the Foundry

Birmingham City Council established the ‘Foundry’ to accelerate digital transformation and help the council close its budget gap whilst building digital skills and capability. 

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North Yorkshire Council: Using AI to reimagine Children’s Social Care

North Yorkshire Council's successful proof-of-concept has positioned it at the forefront of AI-powered solutions for children's social care.

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Manchester City Council: People’s Panel for AI: Building skills, confidence and residents’ voices

Manchester City Council is placing a strong emphasis on incorporating resident views into the development of AI-powered front-line services.

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