COVID-19 recovery communications

After weeks and months working on the COVID-19 response, councils are now planning for the next phase, moving towards recovery. Effective communications will be key to supporting residents, adjusting to new ways of living and working, and re-opening and rebuilding our economies. We can also reflect on what we’ve learned in the response phase and how we can apply these lessons going forward.


This practical resource is intended to support councils to plan for and think strategically about communicating the move towards recovery. It provides practical guidance and advice, building on the lessons learned during the response to COVID-19.

Here, you’ll find materials covering a wide range of topics – from developing a plan internally and engaging employees and members, to working with partners and engaging communities.