Local Government Association

We are the national voice of local government, working with councils to support, promote and improve

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HICM: Intermediate Care: Croydon

Overview

In 2017, Croydon Council, the local NHS Commissioning body, local health providers and voluntary organisations formed the One Croydon Alliance. They signed a legally binding 10 year agreement to work as one system, with shared goals and shared responsibility for local people’s wellbeing. The Alliance began by focusing on residents aged 65+, aiming to reduce avoidable hospital admissions, and help older people remain independent for as long as possible.

To guide the work, the partners committed to principles such as:

Case Study

HICM: Intermediate Care: Halton

Overview

Prior to the COVID-19 pandemic, Halton’s intermediate care provision was delivered through several separate services. These included the Rapid Access Rehabilitation Service, a Capacity and Demand Team, falls prevention team, hospital discharge teams and a Frailty team. While each service provided valuable support, they operated largely independently.

Case Study

HICM: Intermediate Care: Stoke and Staffordshire

Overview

Demand pressures and increasing costs were putting strain on the system, making it difficult to maintain service quality and meet the needs of service users efficiently. There was recognition that no single partner could deliver systemic improvement alone; effective collaboration across Stoke-on-Trent City Council, Staffordshire County Council and Midlands Partnership Foundation was essential for meaningful change. 

Action

Case Study

HICM: Intermediate Care: South Tyneside

Overview

The ‘Guiding You Home’ programme was established in 2025 as a collaboration between South Tyneside Council, Sunderland City Council, South Tyneside and Sunderland NHS Foundation Trust; and North East and North Cumbria ICB. 
The programme sees multi-agency teams working collaboratively with ward staff, care homes and home-based care services to find more effective ways of working – with the focus on helping patients get discharged faster, or stay out of hospital altogether, with more help provided at home.  

Action

Case Study

HICM: Intermediate Care: Redcar and Cleveland

Overview

Redcar and Cleveland were experiencing discharge delays across the local system, and intermediate care bedded provision was not leading to return home as frequently as would be expected.

Action

Case Study

July 2023: Work Foundation blog - Disability Pride month

Aman Navani is an Analyst at the Work Foundation where he contributes to the research on insecure work in the UK. To mark Disability Pride Month, he gives us an insight into the research he is doing on the disability employment gap and what we, as employers, can do to change it.

July 2023: Disability Confident - Join the Movement

​​​​​​​For July’s Disability Pride Month, Grant Neems, Stakeholder Engagement Director at Ingeus, discusses simple steps to being Disability Confident, the free support available to councils, and the new research capturing employers’ attitudes to disability.

Transformation Innovation Exchange (TIEx)

The Transformation and Innovation Exchange (TIEx) self-assessment tool provides a comprehensive overview of your organisation's performance, with an extensive library of tailored resources to support you at every stage of you transformation journey.

Transformation roundtables

Our virtual transformation roundtables showcase the work of councils who are undertaking transformation to fundamentally change their systems, processes, and skills to increase the efficiency and effectiveness of local government service delivery.

Transformation and Behaviour Change Leads group

The Transformation and Behaviour Change Leads Group is a network of council officers working in behaviour change who meet to discuss developments in the transformation and behavioural insights landscape.