Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Bracknell Forest Council: engaging community groups and clubs

Bracknell Forest Council has built on its involvement with the national Self Care Week by running a Year of Self Care and then setting up a community-wide network of clubs and groups that is seeing thousands of local people taking part in activities and looking after their health and wellbeing. This forms part of our resource on self care.

View allPublic health articles

Winning the London Borough of Culture – Waltham Forest

When Mayor of London Sadiq Khan announced the opportunity for London boroughs to compete for £1.35m of funding and the prize to be named the very first London Borough of Culture, Waltham Forest had their sights set on success. Lorna Lee, Director of London Borough of Culture 2019, explains how extensive digital campaigning and community engagement won them the title and a gold public service communications award.

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Predicting early interventions: North Somerset Council

In response to the national Troubled Families Programme, North Somerset Council’s Predicting Early Interventions project aimed to create new digital tools that would analyse family-specific data in the local area.

View allWelfare reform articles
View all Efficiency and income generation articles

A single view of a child’s record

A single view of a child’s record​​​​​​​As part of its strategic plan, Wigan Council aimed to develop a system which would deliver a single view of a child’s record which is shared across multiple agencies.

View all Efficiency and income generation articles

Matching data to support troubled families: Camden

The London borough of Camden focused on bringing together information from a range of systems to support frontline workers provide a more effective service to families in need.

Matching data to support troubled families: East Sussex County Council

East Sussex County Council worked with key partners to reduce the manual handling of data and to target families more effectively through its innovative use of digital technology.

View all Efficiency and income generation articles

Hertfordshire County Council - Just Talk

Mental health problems can impact anybody at any stage of their life. Many people are scared to open up about mental health issues but Hertfordshire Council and partner agencies from across the county made it their mission to help change this. They wanted to raise awareness and normalise speaking out about mental health, particularly among boys and young men. Jen Beer, children and young people’s health improvement lead for public health at Hertfordshire County Council, tells us how their campaign to get people to ‘Just Talk’ won a bronze public service communications excellence award.

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Lancashire County Council – Thinking about Adoption campaign

Lancashire County Council wanted to look for a creative and effective ways to help them convert adoption interest into action, winning a bronze public service communications excellence award in the process. Anne Woods, Account Executive, Communications Service tells us how she achieved the award.

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Advisory services to London Digital Mental Wellbeing Service "Good Thinking"

The London Mental Digital Wellbeing Service enables Londoners to assess their own mental health, get information about how to look after their own wellbeing, access support, and connect with others - including mental health professionals. PHEBI applied an underpinning behaviour change framework, used low cost interventions to optimise the flow of users to and through the digital space, and advised on the selection and offer of apps for wellbeing support – all based on existing theory and evidence.

View all Efficiency and income generation articles

Creating talented town teams in Pembrokeshire

This case study reviews the creation and contrasting evolution of town teams using the experiences of Pembrokeshire County Council’s innovative support programme in six towns. 

View allEconomic growth articles