Case studies

Partners East Dorset and Christchurch Councils identified licensing as an area of high demand and volume, with the majority of the process being handled offline. The current processes took up a considerable amount of customer time and effort, while officers were involved in re-keying data and reconciling payments. This case study forms part of our digital experts resource.

The Handyperson programme helps older, disabled and vulnerable people live independently at home for longer.

West Suffolk Council and its partners were keen to better understand each services pressures, targets and objectives for its older residents.

South Norfolk District Council was part of the East of England Design in the Public Sector programme focusing on redesigning preventative services for childhood obesity.

Cambridgeshire County Council: Helping local partners use ‘real' data to address challenges and using a design-led approach to find better solutions.

Giving customers access to services 24 hours a day to create new channel shift agenda at Teignbridge District Council.

SoundCity is a music education hub led by Brighton & Hove City Council’s Music and Arts Service, which brings together all the city’s leading music organisations.

An increasing number of local authorities have started exploring how they can make use of behavioural science.

Walk Glasgow is aimed at those least likely to regularly exercise, to improve the health and wellbeing of city residents.

Manchester Camerata, one of the UK’s leading chamber orchestras, works within health and social care to make music with community groups across Greater Manchester.