Local Government Association

Enables councils to understand their current state, to design changes and to make data-led decisions that work towards the achievement of desired outcomes.

Create different types of content to convey information and encourage interaction.

Create services or solutions designed in a way that are usable for everyone.

Create and test design concepts for new services or solutions.

Create a single, holistic view of a service to understand the current position.

Understand the whole service including touchpoints and supporting technology.

Create detailed representations of the users of a service or solution.

Visually map a user’s experience of using a product or service across its lifecycle.