Local Government Association

This theme considers how to draw all nine themes into a formal information and advice strategy which will give your council and elected members a clear picture of what information and advice is there to achieve and how you are going about it.

This page considers the external partners who may be involved with – or may be able to help and support – people seeking information and advice.

This theme considers the other council services which may be involved with – or may be able to help and support – people seeking information and advice.

This page draws together aspects of the previous three and looks at the place of information and advice in the person’s overall journey through care and support.

This is an important area for councils to consider. Section 4.4 of the Care Act (stating that information and advice must be “accessible to, and proportionate to the needs of, those for whom it is being provided”) makes it clear that it is a statutory duty to provide information and advice offline.

This theme covers web accessibility, user research and feedback, and the look and feel of the online experience.

This theme is designed to help councils understand more about their whole population rather than just the people who contact ASC for information and advice or care and support.

This theme focuses specifically on your online directory, which we define as “an online directory of local resources and services relevant to adults who may need care and support and unpaid carers who may need support. This forms part of the information base but is unlikely to be the whole of it”.