Local Government Association

We are the national voice of local government, working with councils to support, promote and improve

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Officer Peer Briefing – Introducing the LGA’s newly launched Sector Support offer, including the strengthened Corporate Peer Challenge, 17 May 2024

Download the presentations from this event.

Service blueprinting

Understand the whole service including touchpoints and supporting technology.

Persona development

Create detailed representations of the users of a service or solution.

Design thinking

Take a human centred approach to the design of services or solutions.