Family front door - smart information-sharing portal

Worcestershire County Council’s project focused on providing a digital solution to support their ‘Family Front Door’ initiative.

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The ‘Family Front Door’ is a single referral pathway for accessing council and partner support services underpinned by multi-agency safeguarding hub (MASH) ethos. Their approach involved developing a smart, mobile-responsive, information-sharing ‘professionals portal’, which would offer a personalised access point for any user with verified permissions.

The Family Front Door initiative has allowed the council teams involved in safeguarding children, and the council’s management of referrals, to become more efficient and effective – greatly helped by the comprehensive and accurate information now available from the new digital system.

Annual savings of just under £75,000 have been achieved through reducing staffing by 1FTE and rebalancing the salary costs within the new integrated team, with the workforce restructured to match the skills required by the new way of working.

Full case study: Family front door - smart information-sharing portal

You can hear more from key people involved in the project via the videos below:

Claire Field - Senior Business Analyst - Worcestershire County Council

Neill Crump - Worcestershire County Council