Research conducted by the London Borough of Croydon showed that information about children's services was located on a number of different websites, in leaflets, or held by the provider and therefore was not easy to access for families and professionals. This case study forms part of our demand management, Digital tools and approaches, resource.
While there were a variety of services on offer, many families struggled to find the information they wanted about the different services available and as a result, find services that matched their individual needs.
In response to research findings, the council built a website called Family Space for parents and professionals to improve access to the range of information about children's' services provided by different organisations locally.