St Helens Together: Supporting the borough through cost of living challenges

For St Helens Borough Council, research had shown fuel and food poverty was going to be a big issue for the borough. A Cost of Living Action Group was set up with partners to identify where support was needed to be targeted and how they could work together to support those in need. The council with partners, have set up a network of warm spaces for residents, support sessions and supported food banks in the community through generous donations and fundraising.


Nationally, St Helens ranks in the top 40 per cent of areas at greatest risk from the impacts of the cost of living. In particular research showed fuel poverty was going to be a big issue for the borough with estimates showing 42 per cent of households in the borough were likely to be impacted by fuel poverty in 2023. Food poverty was also a concern, with food banks in the borough reporting a rise in the number of people accessing their services and a decrease in food donations. It was also reported that St Helens had the least amount of food banks and pantries in the Liverpool City Region.

With this in mind, the council undertook some more research through its Cost of Living Index which identified which wards in the borough were the most vulnerable to some of these challenges. The Index was based on a number of indicators which looked at households in fuel poverty, those claiming universal credit, those claiming unemployment benefits, financial vulnerability, children in poverty, food vulnerability and deprivation indexes. This helped rank which wards in the borough were most in need and helped target support.

The council wanted to get an understanding of the picture on the ground. They understood the need, and importance, of engaging with local partners. With this in mind, they created a Cost of Living Action Group which included representatives from the council, NHS, Police, housing associations, food pantries and food banks, churches, community centres, colleges, schools, and sports clubs to identify where support was needed to be targeted in the borough and how they could work together to support those most in need. At the initial meeting the group discussed what needs they have been seeing from people accessing their services and discussed what could be done do as a collective group to ensure people would be safe and supported during the Winter months. This helped the council prioritise and target support to those most in need through its St Helens Together initiative.

Initiative: Keeping St Helens Warm

One of the key priorities that was indicated by the Index and that was raised by the group was to ensure residents who were struggling with the rise in the cost of their energy bills were still able to access a safe warm and comfortable space for free during the Winter months. Despite Government interventions to support residents with their energy bills and the targeted support through the Household Support Fund, the council knew there would still be some residents who would be unable to heat their homes. With this in mind, they worked with local partners to develop a network of warm spaces.

The council created a Warm Space Directory to allow local groups to register their venues and spaces as warm spaces with the council.  All groups who registered their space as a warm space had to sign up to our Warm Space Charter which sets out expectations for what warm spaces in the borough should offer. The Charter ensured that all warm spaces were welcoming, safe, discrete, and that providers treated residents equally, with dignity and respect. The council opened all of their libraries and three of their children centres (which were only open to vulnerable children and their families) as warm spaces. The council also opened leisure centres’ showering facilities for free, for those struggling to afford to take showers at home. From the Household Support Fund the authority secured £10,000 for warm spaces which meant they could put on hot drinks for people attending council owned warm spaces. At the time of writing they have 38 warm spaces registered on the directory which include churches, parish centres, community centres, food pantries and sports clubs. Thanks to the effort and support from local voluntary and community groups there have now have at least one warm space in every ward in the borough.

The council continued to monitor the number of people attending warm spaces by checking in and keeping engaged with warm space providers. From engagement with providers they found out that warm spaces started to welcome some more people in each week, as well as the ‘regulars’ who attend. It was also found that in the majority of cases residents would primarily be using the space for food provision, however keeping warm was an added bonus which saw residents staying there for longer. There were also instances of residents using the spaces to tackle social isolation or to use the facilities there such as charging points and WiFi to work and sometimes look for jobs online. The council are currently undertaking detailed surveys of warm space providers to find out more about how and why warm spaces were used by residents which will inform the council’s decision for what’s next for Warm Spaces as we approach warmer months. 

Food provision

Food provision was a key concern for the council. The authority had heard reports from food banks and pantries in the borough that demand was increasing and that donations to food banks were decreasing. They acted on this and called for help from local businesses and partners to see what they could do to help the cause. Through generous donations and fund raising they were able to support five main food banks and four food pantries. They collected over 2.5 pallets of food and essentials and raised thousands in funding to give some food providers cash donations.

There was a need to expand the number of food banks/pantries and community growers in the borough and the council worked with the voluntary and community sector to explore the options for expanding the number of food banks in the borough. The council worked with Halton and St Helens Voluntary and Community Action (VCA), Torus (a local housing association), local churches, and community groups to coordinate this. Through the VCA a text donate service was set up to make it easier for people to donate to the Food Alliance (the main body which distributes donations to food banks in the borough).  

The council have also supported Mission in the Economy (MitE) in setting up a mobile food pantry for the borough. They supported MitE in submitting a bid to the Government’s Faith New Deal Pilot Fund. The project was successful and the mobile food pantry received £124,842.  Thanks to this funding, they now have a vehicle which has been adapted for the purpose of ensuring more residents across the borough have access to food provision. Around ten were identified sites for the mobile pantry to visit across the borough.

Support staff have been attending food banks and warm spaces across the borough to put on classes to show residents easy to cook, affordable, healthy, quick recipes. By teaching residents these skills in the hope it helps them to choose the right ingredients when they shop, helping them to keep their food bills low and keep them healthy.

As well as expanding the offer of food banks in the borough the council have also used the Household Support Fund to support residents in crisis with food vouchers, provide energy efficient white goods (such as slow cookers) for housing association residents, and provided vouchers or payments to families who were eligible to receive means-tested free school meals during the school holidays. In December 2022 schools distributed £45.000 supermarket vouchers to each eligible pupil.

Community engagement and support

As the numbers of people attending warm spaces increased, the council decided to develop Cost of Living Support Sessions at selected warm spaces to give people attending the spaces an opportunity to access support from the Council and local partners. In January and February 2023  they hosted a series of drop in events in warm spaces across the borough. The council's Affordable Warmth Team, Food Provision Team, Revenues and Benefits Team and Wellbeing Service attended the sessions to provide advice on how to keep warm for less, what benefits they may be entitled to and how to keep fit and healthy during the winter months. Local partners such as Job Centre Plus, Citizens Advice, Credit Union, United Utilities, Job Centre Plus, and Torus (local housing association) to name a few attended our bigger sessions to provide advice on managing bills, and how to enhance their prospects for the future. The success of these events varied and in some instances we only got around 5 or 6 residents attending. However, they then partnered with Job Centre Plus to host a bigger event in the Town Hall where 20 local partners attended to provide support. Over 80 residents attended this afternoon event. This is a model they council hope to take forward for future support events.


The authority are currently evaluating how their work has impacted residents in the borough and if there is a need to change their approach in the future. As mentioned earlier in the case study, from limited engagement with warm space providers, it sounds like the primary reason for people using the spaces is for food provision and to tackle loneliness. With this in mind, there is a strong case for the continuation of warm spaces but potentially coming under a different title to attract those who are also showing these needs but are not aware that provision like this is available to them.

The council will be putting plans in place in the future to continue to support residents and ensure those most in need are supported to remain warm, safe and healthy for the long-term.


For more information contact: [email protected]