Case studies

The project was established to create an internal commercial thinking training programme to demonstrate how commercial skills might be utilised to review and develop a range of council services.

In 2012 Chiltern District Council and South Bucks District Council made a commitment to make progress together and put in place a shared senior management team to create savings, improve resilience and provide better services to the public. 

The London Borough of Croydon designed a behavioural solution to help encourage the uptake of alternative pathways to finding accommodation.

Since the contract began in 2015, participation has increased significantly, facilities have been improved and the long-term sustainability of the service is now secure.

Derbyshire County Council has been working with local partners to develop and deliver a clear plan for use of the improved Better Care Fund. The approach is helping to maintain capacity across both social work and the independent sector, and supporting system flow and hospital discharges. This example of how local areas are working to implement overall system change forms part of our managing transfers of care resource.

Managing transfers of care: an example of how a local area is working to implement system change. Kent’s transformation journey began in 2013 with the establishment of three programmes on care pathways, optimisation, and commissioning. This example of a local initiative forms part of our managing transfers of care resource.

Embedding meaningful and sustainable involvement of children and young people at every step of the commissioning cycle has helped transform mental health services for young people in Doncaster.

Focusing on the positive difference local resources and people could make to improve mental health outcomes for children and young people proved an invaluable experience and lead to system changes at a strategic and operational level in Hull.

Mindmate is a website, co-produced by Leeds Clinical Commissioning Group and young people, providing a single point of access to information on mental health written in a clear style and without medical jargon.         

The challenge Healthwatch Hillingdon’s role is to be an independent champion for people, making sure that those running services, put people at the heart.  During a local authority review of child and adolescent mental health services, it seemed that there was a lack of engagement with children and young people.