Case studies

Melton Borough Council's Me and My Learning Programme (M&ML) helps people to develop skills, reduce debt and become healthier.

Wigan Metropolitan Borough Council increased early payments for council tax received by 10 per cent when it redesigned its reminder notices.

In Cumbria, Allerdale Borough Council used a QR code to enable customers to report fly tipping and dog fouling.

Birmingham's Climate Change Adaptation Partnership is putting health inequalities at the heart of its strategy. It's offering a range of tools and approaches to identify which communities will need most help to adapt to the effects of climate change.

Blackburn with Darwen Borough Council introduced telecare and assistive living technology to support older people and those with disabilities

Essex County Council trialled three new messages to Blue Badge customers to find the most effective way of encouraging them to apply online rather than by post.

Colchester Borough Council recognised that to change customers' behaviour, the organisation needed to develop new behaviours first itself.

Wyre Council is engaged in a long-term initiative to encourage residents to use electronic means to contact the council and to self-serve.

Wirral Council has had to make cuts of £151 million between 2010 and 2015. By 2020 the council will have to reduce its spending by a further £132 million to deliver a balanced budget.

Recognising that lack of awareness and information about local opportunities was a barrier to residents engaging with preventative services,Stockton-on-Tees Borough Council supported volunteer members from its Over 50s Assembly to become digital advocates.