Innovation in local government is about improving the lives of the people in our
communities. Browse through our case studies to see the many innovative programmes councils are involved
in.
Newcastle faces a tough financial future. In order to meet its targets for reducing costs, the council recognised that it had to deliver solutions that would promote greater customer self-service, enable its workforce to operate more effectively, and promote closer collaboration with partners and community groups.
As part of its corporate Enhancing Our Service Offer programme and its approach to assisted digital and supported self-service, Redcar & Cleveland Borough Council has piloted a live web chat capability.
Wirral Council has had to make cuts of £151 million between 2010 and 2015. By 2020 the council will have to reduce its spending by a further £132 million to deliver a balanced budget.
Recognising that lack of awareness and information about local opportunities was a barrier to residents engaging with preventative services,Stockton-on-Tees Borough Council supported volunteer members from its Over 50s Assembly to become digital advocates.
The Tri-borough has been investigating the benefits of using mobile technology in adult social care, including the potential to achieve cost savings and encourage more self-sufficiency among residents.
Staffordshire has worked in partnership with district councils across the county to develop a MyStaffsApp smartphone app, offering access to a range of services.
Harrow Council has created a procurement framework to help public bodies host the new small cell mobile infrastructure needed for the next generation of digital connectivity.
Tameside has adopted a ‘thin layer model’ approach which sews together digital infrastructure assets across the city, more rapidly deploying fibre than via traditional methods.