Christchurch and East Dorset online licensing project report

Partners Christchurch and East Dorset Councils identified licensing as an area of high demand and volume, with the majority of the process being handled offline.

Digitalisation

The current processes took up a considerable amount of customer time and effort, while officers were involved in re-keying data and reconciling payments.

The councils' Digital Experts project focus on introducing full functionality to allow residents and businesses the opportunity to apply and pay for licences.

Read the full case study