Social media has changed the way residents interact with organisations affecting their lives.
In this section:
A basic guide to social media
An introductory guide to social media, and why it may be useful for local government officers and councillors.
Social media dos and don'ts
This policy has been developed following a survey of over 120 local government councillors and officers up and down the country.
Social media myths busted
Often when there is something new people are nervous about it. Social media for councils and councillors is no different.
Social media top tips
To help you get started on social media, we've pulled together these top tips.
Ten basic principles
There are a set of universal principles that run as a golden thread.