We’re working across the public and private sector to develop guidance and support for local government over the switchover period.

Landline switchover

Our resources

We've conducted a landline switchover readiness survey with councils to gauge their readiness in preparation for the switchover.
We’ve produced a toolkit featuring social media assets, leaflet templates and sample website text for anyone to use to promote awareness off telecare users and the switchover.
We’ve helped produce guidance and templates with the London Office of Technology and Innovation (LOTI), to enable better data sharing between councils and communications providers.
We run a closed hub for councils to share best practice, ask questions and contribute to national discussions.
We’ve highlighted the risks of scam calls targeting telecare users with media coverage and produced a guide for councils.

The Government has established a Public Switched Telephone Network charter and a Network Operator Charter that sets out a voluntary agreement between itself and communication providers to protect people when they are moved onto digital services.
The House of Commons published a research briefing addressing frequently asked questions about the digital phone switchover.
The Government has released guidance on UK transition from analogue to digital landlines - what the retirement of analogue phone lines, also known as the Public Switched Telephone Network (PSTN), means for you.
The National Audit Office have published a report examining how on track the Government is to deliver UK-wide reliable mobile connectivity that meets the country’s needs both now and in the future.
The Government have devised a telecare stakeholder action plan to help prepare for the switchover.

TechUK have produced a leaflet aimed at councils including a checklist.
TSA has developed guidance on the switchover as well as webinars. This page also includes an explainer video and podcast.
TSA has produced a guide aimed at telecare users warning them of scam calls relating to the switchover.
Landlines Go Digital have a page with more information for residents about the switchover.
MobileUK have produced a podcast episode interviewing Cllr Mark Hawthorne, our digital connectivity spokesperson, on the importance of mobile connectivity for local government.
Openreach has developed industry fact sheets, more FAQs and other resources to support anyone who sells, services or uses products that connect through the analogue telephone network.
UKtelehealthcare has developed a webpage where you can see the latest stop-sell information as well as other resources.
Bionic have published a guide on the digital switchover and what to expect.
BT have produced a video about their home phone service Digital Voice.

BT have a variety of helpful resources for business customers:

A business programme for switching to the digital phone network.
A business overview about what the switchover might mean for business customers.
A test lab and special services website (reference to equipment that is used on a phone line, other than voice, fax, CCTV etc).

Which? This PSTN report draws on insights from a survey of 4,958 UK adults across the UK, exploring current copper landline usage to understand how consumers will be affected by the switch off, and the risks that need to be managed through the migration process.
Which? Have also published guidance about digital voice and landline switchover for residents.
AgeUK have answered frequently asked questions about what the switchover means for residents.
Housing LIN have produced a detailed Digital Switchover White Paper including a ‘do’s and don’ts blog’ from Everon.

We’ve conducted an impact survey with councils around the effects of mobile operators switching off the 2G and 3G networks.

Mobile UK has a useful information guide on the 2G and 3G switch off.
Ofcom has set out information and advice about the 2G and 3G switch off including expectations of mobile providers.
Ofcom has also published a what to expect guide on the 2G and 3G switch off for residents.

Which? has an information page about what the end of 3G means for your mobile phone and how to tell if your phone is 4G compatible as well as up-to-date information about which mobile operators are turning off 2G and 3G and by when.
Which? have written a helpful article about what people needs to about the 3G network switch off.

Ofcom have produced a 2023 version of their annual Connected Nations report to update on the availability of broadband and mobile services in the UK.

AgeUK produced a report about digital exclusion and its impact on older people.